How do I know if my fork/shock/seatpost needs service?
Oil leaks, loss of air pressure, reduction in travel, unresponsive controls, unusual noises, and back-and-forth play are all signs that the suspension product needs attention. As a general rule, it is recommended to replace oil after every 50 hours of ride time or 1 per riding year. A full service is usually recommended at 100 hours or every other year.
How much does your service cost?
Our flat-rate pricing includes all the most common wear items, bushings, and seals, plus labor. To see pricing, visit our “Services Rates” page. If you can’t find what you are looking for, please feel free to call us at 775-800-6467.
What if repairs are needed beyond what was originally quoted?
Should we discover internal damage or a component that is worn beyond manufacturer tolerances, you have the option on the repair form to allow us up to $25 for additional parts. Otherwise, we will contact you for approval on any additional charges before they are incurred.
Does the cost of repair include postage?
Return delivery back to your home or business is flat rate: Shock ($12), Seatpost ($15), Fork ($20).
When do I ship in my suspension?
Once we have approved your request for an appointment for repair, we will send you the address to ship it into our repair facility in Reno, NV. If you live locally we can arrange for pickup.
Do you do custom tuning?
We perform rider optimization, and also performance tuning. Rider optimization uses spring preload and damper adjustments, as well as oil viscosity changes to fine tune your shock for your weight and riding style – it’s part of our typical service, at no extra charge. Alternatively, performance tuning is more involved, where we make changes to internal valving or install aftermarket upgrades to allow the rider to get the most out of their investment – available for an additional fee.
Do you service moto components?
Currently we only services bicycle suspension products.
When will I get my fork/shock/seatpost back?
We strive for a turnaround time of 48 hours, starting the day after we receive your suspension component at our facility. For an additional fee, we can offer 24 hour rush service.
What if a part is out of stock?
Please know that while we have deep stock of the most common repair items on hand, we cannot anticipate unexpected repair needs. We will always do our very best to communicate with you up front about any delays.
How will I pay for service?
We will ask for a credit card information up front to secure your order. We will not charge your credit card until we have completed your job. To use a different form of electronic payment, including Paypal, contact us while your job is in process.
The Shock Dr. service payment methods include Mastercard, Visa, Discover, American Express, JCB, Diner’s Club, EnRoute or Paypal. Paypal acts as our payment processor however a Paypal account is not required to pay your bill.
What is your warranty?
The Shock Dr. offers a 30-day warranty on labor and a manufacturer’s warranty on replacement parts. All components are tested for function before they leave our repair facility and should arrive at your door in the same condition. We always pack orders securely to ensure your item arrives safely. We suggest that you inspect your package upon delivery and log any external carton damages with the carrier in case there is a need to make a claim. For the more fine print, please see our Warranty & Returns page.